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1. What documents do I need to rent equipment?
To rent equipment from CAM RENTALS, we require the following documents as part of the rental agreement:
- Passport Copy
- Valid Visa (minimum 6 months validity)
These documents will be kept as a deposit and will be returned to you once the rented equipment is returned in its original condition.
2. How do I place a rental order?
To place an order, simply browse through our available equipment on our website, select the items you need, choose your rental duration, and proceed to checkout. You will be asked to provide your required documents and payment details.
3. What is the rental duration?
You can choose the rental duration that best suits your needs. Whether you need the equipment for a single day, a week, or longer, we offer flexible rental periods. Simply select your rental dates when booking.
4. Can I extend my rental period?
Yes! If you need to extend your rental period, just let us know at least [X] hours/days before the end of your rental. We will adjust your rental fee and ensure the equipment is available for the extended period.
5. How much does it cost to rent equipment?
The rental fee varies depending on the type of equipment and the rental duration. You can view the prices for each item on our website. Once you’ve selected your equipment and rental duration, the total cost will be displayed before checkout.
6. What payment methods do you accept?
We accept various payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, etc.)
- Bank Transfers
- PayPal (if applicable)
All payment details will be securely processed during checkout.
7. Can I pick up the equipment instead of having it delivered?
Currently, CAM RENTALS offers delivery services within Dubai and the UAE. We will deliver the equipment directly to your location. If you require a pickup option, please contact us to discuss availability and terms.
8. What happens if I damage or lose the equipment?
If the equipment is damaged or lost during your rental period, you will be held responsible for the repair or replacement costs. Minor damages will incur repair fees, while major damage or loss will require you to pay the full replacement cost. Make sure to handle all equipment with care and notify us immediately if an issue arises.
9. What if I return the equipment late?
If the equipment is returned after the agreed-upon return date, a late fee of [X] AED per day will be charged. If the equipment is not returned within [X] days, we reserve the right to take further action, including legal steps or additional charges.
10. Can I cancel my reservation?
Yes, you can cancel your reservation. If you cancel at least [X] days before your rental start date, you will receive a full refund. Cancellations made within [X] days of the rental period will incur a cancellation fee of [X]% of the total rental cost.
11. What areas do you deliver to?
We offer delivery services throughout Dubai and the UAE. When booking, please ensure that the delivery address is within our service areas. If you’re outside these areas, contact us for custom arrangements.
12. . Do you provide support for using the equipment?
Yes, we provide instructions on how to use the equipment during your rental period. If you need any assistance, feel free to reach out to our support team. We're here to ensure you have everything you need to get the best use of the gear.
13. Can I rent multiple items at once?
Absolutely! You can rent multiple pieces of equipment at the same time. Simply add each item to your cart, choose the rental period, and proceed to checkout.
14. What if the equipment I want is out of stock?
If the equipment you're interested in is out of stock for the dates you need, you can contact us to check for availability. We may be able to offer similar alternatives or reserve the equipment for your next rental period.
15. Do you offer discounts for long-term rentals?
Yes, we offer discounts for long-term rentals. The longer the rental period, the better the rate. Contact us to inquire about our discounted rates for extended rentals.
16. Looking to Buy Equipment?
If you’re interested in purchasing equipment instead of renting, check out CAM TOOLS. We offer a wide range of photography and videography gear for sale, with free delivery within the UAE.